Neverland Tea Salon - 3066 West Broadway, Vancouver, BC, Canada | 604-428-3066
FAQ2020-06-04T10:46:54-07:00

FAQ’s

We are reopening on June 10th, please review our frequently asked questions carefully. We will be open 7 days a week serving High Tea all day, please note our Lunch Menu is only offered Monday – Friday (*not available on stat holidays). Weekend reservations require all guests to order from our High Tea Menu.  Due to our limited capacity, we require a credit card for all reservations, please change or cancel within 24 hours or a no show fee of $20 per person will apply. Thank you for your co-operation.

We offer our High Teas from open to close 7 days a week, anytime is High Tea at Neverland. Our seating time is 1.5 hours, we kindly ask you respect our seating times during busy days

Yes lunch is available Monday to Friday only (not available on stat holidays

We offer gluten/dairy omitted, vegetarian and vegan.

We highly recommend you make a reservation, especially on weekends and holidays, we book up very quickly on these days.  You may order directly with your server.

No, we only offer High Teas, everyone in your party must order a high tea, our seating capacity is now limited to half of what we were and we ask you respect that all seating is for High Tea orders only on weekends

High Tea consists of petite finger sandwiches, delicate sweets and a freshly baked scone. High teas are per person, it is about the same as having a regular lunch

Sorry, but no substitutions please, however if there is an allergy alert we will accommodate.

Neverland is casual, however we love when our guests dress up for tea and wear their fabulous fascinators!

Yes we have buyouts available, please call Neverland for more information!

Yes, parties of 5 or more is 18%.

We are only allowed 6 people per table, but you may book 2 tables. Larger parties may be booked as a buyout, call or email us for more information

No, your credit card is to secure your reservation, however if not cancelled within our 24 hour cancellation policy a no show fee of $20 per person will be charged

We do delight in our Tinkerbell High Tea for ages 12 and under, and enjoy looking at their faces when the server brings it to their table. We have 2 high chairs for little ones, and ask that strollers not be brought into the restaurant.

Sorry all strollers must be left outside or in vehicles, for Health & Safety reasons, we do not allow strollers inside

No we have porcelain wares for our Vegan guests.

Yes, we offer over 60 types of tea from herbals, greens, whites, oolongs, black and rooibos teas

Certainly! We offer our teas in 100 and 150 gram bags or decorative tins.

Yes, on our website and at our Tea Bar.

Yes! We do seasonal as well as specialty towers on Valentines, Easter, Mother’s Day and Christmas.  Prices vary from our regular towers on these dates.

Yes all seats reserved must order high teas

You may certainly bring your own cake, however we do charge $1.00 per person for cutting fees.

Yes you can, we charge a $30 per bottle corkage fee.

We ask that you only bring table top decorations, nothing may sit on the floor or be taped on walls.

Although we are not a gluten free environment, we take every possible precaution to prevent cross-contamination. Our baking is done separately on clean surfaces with clean bowls and utensils, all our products are sourced to be gluten free.

Tea in its purest form is celebrated at Neverland with over 60 types of teas sourced from 10 suppliers on 4 continents.

No, there is only one Neverland Tea Salon, opened September 2013, we have not endorsed nor are associated with any other business using the name Neverland.

Evening buy-outs allow you and your guests to experience the magic of Neverland all on your own from 6:30-9PM, please call or email us for more details

Only our Grande Adventure High Tea is available in choices including gluten and dairy omitted alternatives. We also have a great selection of sparkling wines and our signature tea-infused cocktails.

Absolutely! And we can customize a cocktail to your tastes!

Unfortunately, we do not allow guests to put up decorations, only table top decorations are allowed.

We have a Murphy bed stage and we have a surround sound system that guests can use, however we do not have a television or projector at Neverland at this time.